Credibility Checklist For Business Web Sites

1) Eliminate All Typos And Poor Grammar: Spelling mistakes, incorrect use of punctuation, incorrect use of words, and other grammatical errors are more than embarrassing. Don't minimize the importance of this. Visitors who are literate can find this almost unbearable, regardless of the industry you are in. This sort of thing is particularly inexcusable because fixing this type of mistake should take a webmaster just minutes.

2) Correct And Up-To-Date Content: Your site must be accurate and current. Any changes, updates, or redesigns can easily be created offline and posted in one shot. You should never have to say "Sorry, we no longer offer that product/service", or "We just haven't put up the new prices yet", or "We're in the process of updating our site".

3) Prove You Are Real: Have photographs of key employees, photos of your office or facility, photos of products, photos of you with clients. Give real contact info, phone numbers, and street address. (Never reveal too much personal information about your people or your other clients.)

4) Prove You Are Legitimate: Make prominent use of client testimonials, employee credentials, courses, awards, community endeavours. Mention past accomplishments of employees and/or management. Tell how you created specific tangible results for a previous client.

5) Educate Visitors/Potential Clients: Giving free advice, free articles, free videos, useful internet links, and/or a routinely updated blog are all good for establishing credibility. If you can help your visitors learn or discover something new, it will stick in their mind and set you apart as an authority on the subject.

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